...Just as a thousand
years ago practically all trade was cash, and now only seven per
cent involves currency, so nine-tenths of the business is done today
by letter while even a few decades ago it was by personal word. You
can get your prospect, turn him into a customer, sell him goods,
settle complaints, investigate credit standing, collect your
money—ALL BY LETTER. And often better than by word of mouth. For,
when talking, you speak to only one or...